The first opening is for a Support person, with a bit of Sales as well. This person would be responsible for a bunch of frontline support: dealing with customer problems on a day-to-day basis. They'd also be responsible for running regular online demos of the product, and dealing with some sales opportunities that come our way. So we are looking for strong communication skills here: not a cold-call specialist, but someone who talks and writes clearly and is good with customers. Writing skill is particularly emphasized: this job demands a strong cover letter, or the resume won't even be read.
The second opening (not on the website yet) is looking for approximately a junior version of
The first position is up on our website. The second isn't -- if it sounds interesting, tell me and I'll pry more details out of my boss...