I brought my Kindle to the birthday party on Friday, to show
The CS lady was friendly and efficient. I mentioned that no, I haven't actually *used* the basic leather cover -- I bought one, but hadn't tried it out before
The replacement arrived today, and transferring my content took only a couple of minutes, so I have to say that the only real hassle of the entire process is that I have to print out the label and ship the dead one back to them. Almost perfect, except...
... they reproduced the original order *exactly*. And the original order was Jane's Christmas present. I've started to think of the Kindle as mine, in large part because she never did use it, but the original intent was that it would give her a way to read despite the tumor impinging on her optic nerve and making everything blurry. I had figured that the Kindle would provide a way to large-print anything she might want to read. (In practice, despite her best intent, she never again had enough attention span to read anything.)
The original was ordered with gift wrap. And a custom card written from me to her, in the distinctive cute syntax that I've been using for her presents for 20 years. The replacement is exactly identical.
I'm generally coping, and this will pass. (And getting to hang out with